Our services are in alignment with needs and expectations of customers and interested parties. And the fulfillment of these is considered the most important element in our Quality Management System.
Our thrust is on the delivery of more value-added services to our customers ensuring:
the seafarers being provided are technically competent, professional, well-disciplined, loyal, hardworking and adaptable,
the protection of the seafarers’ right in accordance with the Maritime Labour Convention, 2006,
quality objectives are compatible with the context and strategic direction,
the integration of the Quality Management System requirements into the business processes, and
the use of the process approach and risk-based thinking.
This will be achieved through the adoption and maintenance of a fully documented quality management system that satisfies the requirements of the current version of ISO 9001:2015. Compliance with the requirements of this quality management system is mandatory for all employees.
Managing Director is responsible for the quality of service supplied to its customers and for ensuring that the commitment to quality is fully realized.
Managing Director is responsible for ensuring that “Commitment to satisfy applicable requirements”.
Quality will be achieved by conscious effort from all members of employees to continually improve the service level to the customer.
Employees are trained in their specific procedures to ensure that this effort is successfully directed to the achievement of quality customer service.
All employees are authorized to initiate action, identify and record problems, recommend and implement solutions to ensure non-conformances are corrected. This will be achieved through the Corrective Action Procedure.
This is our commitment, and together we shall achieve this.This policy is available to relevant interested parties, as appropriate.